Frequently Asked Questions
General Questions
- Will this data be shared outside e-halo?
- My artwork files are too big to upload into e-halo, what shall I do?
- What certification body is permitted in e-halo for sustainably sourced paper?
- What file types can be uploaded in e-halo for technical drawings or artwork file?
- What is an Artwork File?
- What is a Technical Drawing?
- See all 7 articles
Questions Related to Components and Materials
- When do I pick Other 'specify'?
- Do I need to input 2 or 3 dimensions in e-halo?
- The outside substrate is CREAM coloured paper and the cream is not printed. The inside of the box is white. How do I input this?
- What is the difference between corrugated and cartonboard/paperboard?
- When do I need to pick 'Other' component type?
- What if a drop down is not applicable to my component?
- See all 23 articles
Questions Related to Process
- Creating a 'Master' Bill of Materials
- Can we send our components onto our supplier to complete if required?
- Where a product is printed do we need to supply an artwork file?
- When should an artwork file be provided?
- When should a technical drawing be provided?
- What minimum information is required on a technical drawing (i.e. cutter, dieline, CAD drawing)?
- See all 9 articles